Terms & Conditions

Terms & Conditions


Domains are charged at:

.COM’s – £20 per annum on new or renewals
.co.uk and .uk – £10 per two year registeration for new or renewals. Other longer term lengths will be charge at an extra £5 per additional year when longer renewals are allowed and requested in writing by you.

Our current prices for domain registration can be obtained by contacting Complete Internet Services Ltd using our points of contact.

We will give three months notice by invoice to domain renewals by email for the renewal of all domains. A further email at one months notice we be given. If no correspondence is received then we will on the date of the domain’s expiry have no alternative but to allow the domain to expire and become available for others to register.

We accept payment by BACS only and this information is shown on your invoice. We allow no other forms of payment. Please inform us if payment is made. Late payment constitutes a failure to renew the domain on time and therefore you domain will be at risk of third party obtaining its registration.

We do not charge to transfer domains to and from our TAG. Our TAG for your information is COMPLETEINTERNET for all .uk domains with Nominet.

We do charge for transfer of ownership of the domain with is currently £12 for one or more transfers from one person/company to one other person/company. Indiviual requests also have a charge of £12.

Termination of domain and expiry.

We have no charge for allowing a domain to expire naturally but would like to note that our terms for expiry are as follows:

If you no longer wish to carry on with your contract with Complete Internet Services Ltd, please email me no less than 30 days before your services are due to be renewed.

Nominet state that if you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee. Please log into the client portal area to view renewal fees. After 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name but with an additional redemption fee. This price can be found on the Nominet website under renewals. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar. Complete Internet Services Ltd will not guarantee the renewal of a domain name.

Your account will only be deemed as terminated once all outstanding balances have been paid in full. Domains will only be considered for transfer once all balances have been settled, will not charge you for transferring a domain(s) away to another registrar’s tag. The customer acknowledges that, termination of the agreement for any reason will result in ceasing to provide the applicable services, with the consequences that flow from such cessation, including (but not limited to), deletion of data .e.g. hosting account(s) and mail boxes.